Frequently Asked Questions

Have a question? Find your answers here.

  • We specialize in hairstyling for East-Asian hair textures—cutting, coloring, digital perms, straightening, scalp care, and more. Each service is customized to suit your hair type and desired look.

  • You can book online through Fresha or call us directly. We recommend booking 1–2 weeks in advance, especially for weekend appointments.

  • Walk-ins are welcome based on stylist availability, but we strongly encourage appointments to guarantee your preferred time and stylist.

  • Cuts typically take 45–60 minutes. Color or treatments may take 2–3 hours depending on your hair and service.

Services & Appointments

  • Absolutely. We specialize in natural and fashion shades that complement East-Asian skin tones. Our color specialists will consult with you beforehand to find your best match.

  • Yes, we offer both using premium salon-grade products. These services are customized for your hair health and styling preferences.

  • Yes. We use high-quality, restorative products like Tokio Inkarami and Milbon to ensure safe, effective results.

  • Yes, but we take a cautious, health-first approach. Our color specialists assess your current hair condition and use gentle lightening techniques paired with bond-protecting treatments to minimize damage. We may recommend a gradual lightening process over multiple sessions for the best results.

Color & Treatments

  • We kindly ask for 24 hours' notice to cancel or reschedule. No-shows or last-minute cancellations may be charged a fee.

  • Please let us know as soon as possible. We’ll do our best to accommodate, but arriving 15+ minutes late may affect your appointment or result in rescheduling.

Rescheduling & Cancellations

  • Yes! We’re always looking for passionate professionals. Visit our [Join Our Team] section to learn more and apply.

Hiring & Careers

Booking & Cancellation Policy

  • For all other appointments, kindly call the salon directly. Thank you!

    Cancellation Policy section: We request 24 hours cancellation for all appointments.

    Late Policy: We cannot guarantee your appointment after 15 mins although we will do everything possible to accommodate you.

  • Yes, many of our favorites (like Oway scalp care and Tokio home treatments) are available for purchase at the salon. Some professional-use-only items are not available for retail.

  • Of course! If you’d like, we can recommend a simple routine to help maintain your look between visits.

Products & Recommendations

  • We’re mid-range to premium. Prices vary by service and stylist level. You can view starting prices on our [Services Page].

  • We accept major credit cards, debit cards, and cash. Tips are welcome via cash or e-transfer.

  • Some specialty or long appointments may require a deposit. You'll be notified at booking if this applies.

Pricing & Payment

Feel free to message us on Instagram.

Still Have Questions?