SALON POLICIES

Booking & Cancellation Policy

Please Note: Online booking is available for selected services only.

For all other appointments, kindly call the salon directly. Thank you!

Cancellation Policy section: We request 24 hours cancellation for all appointments.

Late Policy: We cannot guarantee your appointment after 15 mins although we will do everything possible to accommodate you.

Please review our policies to ensure the best experience.

Hair services, including cutting, coloring, bleaching, perming, and treatments, may not produce exact results and vary depending on my hair’s condition, history, and response to products.
Services involving bleach, lighteners, perms, and other chemical treatments may cause dryness, breakage, scalp sensitivity, or other reactions. I release [Salon Name] and its staff from any liability related to these risks.
Client must disclose all previous hair treatments, including box dyes, chemical relaxers, bleach, keratin, and other procedures, which may affect my service results.
Results are dependent on proper at-home care, and the salon is not responsible for issues arising from neglect or failure to follow care instructions.
Services are non-refundable. Clients may request a correction within 7 days of my appointment.
Clients must inform stylist of any medical conditions, allergies, or sensitivities that may affect the service.

Terms & Conditions

All appointments must be booked through our official booking system, by phone, or in person. Please arrive at least 5–10 minutes early for your appointment. Late arrivals may result in a shortened service or rescheduling.
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule.
- Cancellations within 24 hours may result in a fee.
- No-shows may be charged in full or may be required to pay a deposit for future bookings.
We accept cash, debit, and major credit cards.
Prices are subject to change without prior notice. Tips are appreciated but never required.
Your happiness matters to us. If you are not fully satisfied with your color or treatment, please contact us within 7 days so we can schedule a complimentary adjustment.
Refunds are not provided for completed services.
- Retail items may be exchanged or returned within 14 days if unopened and unused.
- Opened or used items are final sale for hygiene reasons.
- Professional (“Salon Use Only”) products are not available for retail purchase.
Please let your stylist know of any allergies, sensitivities, or medical conditions before your service.
Children must be supervised unless receiving a service.
We reserve the right to refuse service to anyone displaying illness, inappropriate behavior, or disrespect toward our team.
With your permission, we may take photos of your hairstyle for our website or social media. If you prefer not to be photographed, simply inform your stylist.
We may update these Terms & Conditions at any time without prior notice. Please review periodically for changes.